Chick-fil-A Rewards & Points

Yes. Points in the Chick-fil-A One rewards program can expire if your account is inactive. Earn or redeem at least once within the inactivity window to keep your points active. Expiring points are flagged in the app, so check the rewards tab regularly.

Points stay active as long as your account is active — earning or redeeming at least once resets the inactivity clock. When points are scheduled to expire, the app shows a countdown so you can redeem before they are gone.

You earn points on every qualifying purchase — about 10 to 12 points per dollar depending on your tier. Points unlock free food rewards you can redeem on future orders through the app, at the counter, or in the drive-thru by scanning your QR code.

Redemption levels vary. Smaller items like a side or a cookie cost fewer points, while an entrée like a sandwich or nuggets costs more. The exact point price for each reward is listed in the rewards tab of the app and changes over time.

The tiers are Member, Silver, Red, and a top Silver level. Higher tiers earn points faster (up to 12 points per $1) and unlock bonus offers. You move up by accumulating points within a calendar year.

Open the app, choose a reward, and either add it to a mobile order or tap to reveal a QR code to scan at the counter or drive-thru. The reward is applied before you pay.

Yes. Members receive a birthday reward each year — see our birthday reward guide for what to expect and how to make sure it lands.

You need a Chick-fil-A One account. If you forget to scan, you can often request points by submitting your receipt through the app within a few days, subject to the program terms.

No. Points are tied to your individual account and cannot be transferred, combined, or sold. They can only be earned and redeemed by the account holder.

Usually because the account was inactive past the expiration window, or a pending transaction was reversed (like a canceled catering order). Check the rewards tab — if points are expiring, redeem them for a reward before the date shown.