Chick-fil-A Survey & Customer Feedback
Quick answer
Chick-fil-A collects feedback mainly through the app, the website contact page, and your local restaurant. Receipt surveys have come and gone and vary by location. For the fastest fix on a specific order, contact the restaurant directly with your receipt or order details.
Ways to share feedback
In the app
Use the feedback/contact section of the Chick-fil-A app for order and account issues.
Website contact
Use the contact form on chick-fil-a.com for general or escalated feedback.
Call the restaurant
For the fastest resolution on a specific order, call the location and speak with the team.
Receipt invitation
If your receipt includes a survey invitation, follow the printed instructions.
Tips for getting an issue fixed
- Have your receipt or order number, date, time, and location ready.
- Contact the specific restaurant first — most issues are resolved locally.
- Be specific about what went wrong and what would make it right.
- For app/account problems, use the in-app support or website contact.
Survey & feedback FAQs
Does Chick-fil-A have a customer survey? +
Chick-fil-A gathers customer feedback primarily through the Chick-fil-A app, its website contact options, and direct contact with your local restaurant. Receipt-based surveys have been used at various times; the most reliable way to leave feedback today is the app or the official contact page.
How do I give feedback to Chick-fil-A? +
The easiest routes are: open the Chick-fil-A app and use the feedback/contact option, use the contact form on chick-fil-a.com, call your local restaurant, or reach out through Chick-fil-A's social channels. For a specific order issue, have your receipt or order details ready.
Does the Chick-fil-A survey give free food? +
Promotional surveys that reward free food have come and gone and vary by location and time. There is no guaranteed national survey-for-free-food offer today; check the app for current rewards and promotions instead.
How do I complain about a Chick-fil-A order? +
For the fastest resolution, contact the specific restaurant directly — most issues are handled by the local Operator. You can also use the app or website contact form. Provide the date, time, location, and order details so they can fix it quickly.
How do I contact Chick-fil-A customer service? +
Through the contact page on chick-fil-a.com, the support section in the Chick-fil-A app, or by calling your local restaurant. Account and app issues are usually handled through the app or website support.
Does Chick-fil-A read app feedback? +
Yes. Feedback submitted through the app and website is routed to the company and often to the local Operator. For time-sensitive issues, calling the restaurant is faster.
Can I get a refund from Chick-fil-A? +
Refunds are handled by the local restaurant or, for app orders, through the app/website support. Contact the location where you ordered with your receipt or order number to request a refund for an incorrect or unsatisfactory order.
How do I report a problem with Chick-fil-A catering? +
Contact the restaurant that fulfilled the catering order as soon as possible with your order confirmation. Catering issues are resolved at the Operator level, so the local team is your best first stop.
Where do I leave a Chick-fil-A review? +
You can leave reviews on Google for a specific location, on the app store for the Chick-fil-A app, and through feedback channels. Detailed, constructive reviews help both guests and Operators.
Is there a Chick-fil-A survey code on the receipt? +
Some receipts have included a survey invitation or code at various times, but it is not consistent nationwide. If your receipt has an invitation, follow the printed instructions; otherwise use the app or website to share feedback.
Related: Rewards · Find a location · FAQ